HeroCX Making News

The future of customer service is the ability to create unique experiences through technological advancement tied together with the reawakening of the human connection. We believe that business growth is fueled by the human connection, which led our founder to create HeroCX, a customer experience consulting practice. Listen to the insight shared during her TEDx talk.

In her former role, Salena Scardina speaks to State of Pay, CNBC about the importance of the customer experience. As SVP of Customer Experience, she shares her perspective on Sweetwater Sound's foundation in service and phenomenal growth.

One of our favorite ways to treat our front line during Customer Service Week is with something sweet.  Founder Salena Scardina visits one of her favorite local bakeries in Fort Wayne, Indiana. 

The open the box experience can take your customer to the next level. Our Founder shares the details to gifting that will be remembered.