One of our favorite ways to treat our front lines during Customer Service Week is with something sweet. Founder Salena Scardina visits one of her favorite local bakeries in Fort Wayne, Indiana.
The open the box experience can take your customer to the next level.
The future of customer service is in the ability to create unique experiences through technological advancement tied together with the reawakening of the human connection. Salena Scardina has spent her 25-year career focused on customer service through innovative and differentiated experiences. Her strong belief that business growth is fueled by the human connection, led her to create HeroCX, a customer experience consulting practice.
In her former role, Salena Scardina speaks to CNBC about the importance of the customer experience.