Strategic CX Practitioners that drive improvement and transformational change
Salena Scardina is the founder, primary consultant and customer experience leader of HeroCX. She has devoted the last 25 years to the customer by leading service, care, and experience for national brands. As an advisor, change agent, and speaker, she is inspiring organizations to drive customer experience with a hero-focused mindset.
We believe in the importance of becoming a student of your business with a sense of urgency. Our goal is to find the opportunities quickly that have the biggest impact on your customers. Our approach is iterative with a focus on long-term customer loyalty and growth.
Our group is comprised of customer service and experience leaders and practitioners. We understand how to set the strategy to guide organizations to focus on the customer. We drive change with clarity and simplicity.