Our customer service certification is focused in four key skill groups. Our trainers at HeroCX have developed a customizable curriculum to help your customer service team to move to customer-centric focus. We developed training that makes a difference to your employees and the customers they engage with to build loyalty.
HeroCX travels the country speaking about our unique brand of customer service. Our presentations focus on creating powerful moments in each customer contact through supporting the customer on their hero journey, transforming the customer service experience and overall customer service excellence.