CUSTOMER EXPERIENCE The customer is the hero and at the center.
"Our job is to use advanced
technology and the greatest
in human connection to
pave the product
and service journey."
OUR BACKGROUND
Our Experience
Our Experience
Our Experience
Salena Scardina is the founder, primary consultant and customer experience leader of HeroCX. She has devoted the last 25 years to the customer by leading service, care, and experience for national brands. As an advisor, change agent, and speaker, she is inspiring organizations to drive customer experience with a hero-focused mindset.
Our Approach
Our Experience
Our Experience
We believe in the importance of becoming a student of your business with a sense of purpose. Our goal is to find the opportunities quickly that have the biggest impact on your customers with real ROI. Our approach is iterative with a focus on long-term customer loyalty and growth.
Our Team
Our Experience
Our Team
Our group is comprised of customer service and experience leaders and practitioners. We understand how to set the strategy to guide organizations to focus on the customer. We drive change with clarity and simplicity utilizing the latest in AI agents, automation and contact optimization based on consumers expectations.