We use a set of HeroCX refined diagnostic tools, tested across multiple industries, to provide a summary of CX strengths and opportunities including optimization opportunities.
Consumer Mystery Engagement
We experience your brand, product and services, just a consumer would, in a way to provide an unbiased review of the current state. Multi-channel review and evaluation are provided with actionable priorities.
Business and Competitive Set Insights
We believe in a wholistic review of the industry in which you operate. Comparison data sets and evaluation of the competitors in the marketplace provides insights in comparison to other companies.