We are a team of experienced consultants and trainers dedicated to helping businesses utilize the advances in technology and the human spirt to facilitate the best in customer experience. Our expertise ranges from contact center operations, automation and AI agent deployment to create meaningful and memorable moments. Browse our services and get in touch to learn more about how we can help your business put the customer at the center as the hero in your business.
“We’ve seen record customer satisfaction scores and there’s definitely a renewed energy here in the center. We are so grateful for all of the HeroCX training.”
“Driving customer service transformation requires an in-depth understanding of best practices in people, process, technology and the customer experience. HeroCX and Salena Scardina brought exactly this expertise to help improve our overall customer experience.”
“The Hero CX team knew exactly the level of involvement we needed. Most consultants will do the work for you. The HeroCX team enabled us so we could learn how to improve our customer service operations.”
HeroCX, a start-up founded in 2018, has focused on leveraging proven experience to engage with your business!
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