We are a team of experienced consultants and trainers dedicated to helping businesses leverage advancements in technology and human connection to deliver exceptional customer experiences. Our expertise spans contact center operations, automation, and AI agent deployment—driving measurable improvements in customer experience. Browse our services and get in touch to learn how we can help make your customers the heroes of your business.
"We’ve seen record-high customer satisfaction scores, and there’s a renewed energy in the center. We’re incredibly grateful for all the HeroCX training."
- Silicon Valley-Based Media Company
"Driving customer service transformation requires a deep understanding of best practices in people, processes, technology and customer experience. HeroCX and Salena Scardina brought this expertise to help elevate our overall customer experience."
- Global Apparel Retail and Service Leader
"The HeroCX team understood exactly the level of involvement we needed. While most consultants do the work for you, the HeroCX team empowered us to learn how to improve our customer service operations."
- Nationally Recognized Home Goods Retail and E-Commerce Brand
HeroCX, founded in 2018, leverages proven experience across multiple industries to help businesses enhance customer engagement.
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